Videocon Industries — pack and validity changed without intimation | |||
Have recharged for one year as per videocon d2h offer, company has reduced my package validity and changed channels without further information or intimation!! This is not fair, i make so many calls and emails to said company but they are giving only excuses also marked cc to trai but they are not responding, so please help. My customer i'd is 53870127. Was this information helpful? | |||
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Videocon Industries customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
My Cust id is[protected] and recharged with Rs.725, Balance Rs.742 on 3rd April.
And on 27th April 2019 my connection is cut within 23 days of recharge without prior information and pack validity shorten to 23 days only without intimation.
Now I don't want to continue with Videocon d2h kindly take away your dish and set top box and refund my money.
And on 27th April 2019 my connection is cut within 23 days of recharge without prior information and pack validity shorten to 23 days only without intimation.
Now I don't want to continue with Videocon d2h kindly take away your dish and set top box and refund my money.
d2h Customer Care's response, Apr 29, 2019
Dear Kabir,
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Thanks & regards
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Thanks & regards
Dear Mohit,
We would like to inform you that we have sent messages to all our customers to provide us their choice of channels. Since we did not receive any choice from your side, as per TRAI guidelines, you were accordingly migrated to the best fit plan consisting of your current key channels. However, no lock-in has been applied to your plan and you can change your pack as per your choice. You can go to https://www.d2h.com to view and modify your plan or contact us at[protected].
Thanks & regards
We would like to inform you that we have sent messages to all our customers to provide us their choice of channels. Since we did not receive any choice from your side, as per TRAI guidelines, you were accordingly migrated to the best fit plan consisting of your current key channels. However, no lock-in has been applied to your plan and you can change your pack as per your choice. You can go to https://www.d2h.com to view and modify your plan or contact us at[protected].
Thanks & regards
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
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