Videocon Industries — packages changed without my permission

Tom BC

from Bengaluru, Karnataka

Address:

Indiqube, WeInvest, Ground Floor, 4th Cross Road,, Sector 5, 1st Block Koramangala, HSR Layout, Bangalore, Karnataka, 560034

I have been using a same plan for last one year and had not changed to plan as per trai. Today all of sudden, i see all the channels removed from my account. Some random channels have been added and the customer care executive is not helping me to find when it was changed. He himself accepted that we are cheating the customers my changing the channels without permission.

Customer id[protected]

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d2h Customer Care

from Delhi, Delhi

Dear Customer (Tom BC),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h