Videocon Industries — pathetic customer service response

Address:

Doddanakundi, 560037

The desired telugu channels stopped showing abruptly since the last 10 days, when i call customer care, i get to hear the same monotonous response that the servers are down and please call after 1 hour.
From the last 10 days, i am hearing the same response.
I tried mailing the customercare email address. There is no response to my query.
Later, i came to know that the channels have to be choosen from the website.
I followed the steps and selected my desired channels to watch. Nobody called till now.
There is no way, i can throw away or get out of this trouble caused by videocon d2h.
I am loosing my money, no channels are seen, and on top it the customer service response is very very disappointing.
If someone from the team is reading my problem, please respond at the earliest.
My customerid is[protected].

-srikant