[Resolved]  Videocon Industries — payment deducted even after paid to service engineer as a service charge

Address:

FC - 19, SECTOR 16A, FILM CITY, NOIDA, UTTAR PRADESH, INDIA., Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir/madam,
I have installed videocon d2h having customer id[protected]. As per trai rules consumers have to select the channels as per our choice up to 31.01.2019 but at the last of january its period was extended up to 31.03.2019. So i continued my regular diamond pack of rs.450 and also recharged it on 7th february, but meanwhile due to some reason my d2h antenna on top moved and tv was showing 'no signal' error, after contacting to customer care and i agreed to give rs.200 as service charge to videocon d2h, videocon sent a engineer and set the antenna after that my d2h service was started, i gave rs.200 to videocon engineer; but on 23.02.2019 my service was stop with a message of insufficient balance but in fact it should last up to 08.03.19 as per monthly regular recharge. Then i have called on [protected] this number many many times, initially i have told that videocon has deducted rs.200 as a service charge though i have given it to videocon engineer mr. Mahesh. Then videocon also agreed that it was debited falsely from my d2h account and will be credited to my d2h account after some time but after calling on above number to videocon they told me many reasons specially 'due to some technical issue we can not help you'. On 08.03.2019 i received call from videocon telling that by mistake videocon has deducted rs.200 from my d2h account to recover that i should recharge with rs.100 then my service will restart and we will credit rs.200 to your d2h account on the same day after some time, but still i did not received any message of account credit and when i have checked my balance it was about rs.87.
My tv was off more than 12 days due to videocon d2h fault and still they have not assured me what they have promised me. I also told them that i will wait till tomorrow for your action otherwise on next day i will register your complaint to trai, but they have not taken any action. Today videocon have stopped my service.
Sir due to videocon i have suffered a lot so i want a penalty of rs. 5000 from them as mentally harassing me, though i have done all recharges time to time.

Regards,
Bharat sanghvi
[protected]/[protected].