[Resolved]  Videocon Industries — Purchases videocon ac yesterday & not satisfied with your service

Address:

Bhopal, Madhya Pradesh, 462016

To,
National service head/ regional service head
Videocon industries ltd.,

Dear sir,

I am agm in godrej appliances limited and my sister who is sr. Doctor in all indian institute of medical sciences, bhopal, purchased one videocon ac yesterday from your bhopal kolar road dealer m/s mangalam.

Your mangalam technicians installed ac yesterday but the installation is not up to the mark & they have drilled our wall for piping / drain but not filled it properly with white cement / putty & the hole is still there & hot air is entering the room

Its very sorry state of affairs from a prestigious company like videocon. Almost all companies give free installation but here mangalam technicians are asking 800 rs. For installation & for electrical work also they are asking for 2070 rs. Which is very much in higher side. What is the videocon company policy for installation of acs.

As i said i am in senior position in appliances and i know the technicalities and if such a thing could happens with my customer then company will immediately take corrective action for this. Request you to look into the needful immediately

Thanks!
D. Mukherjee
Bhopal (Mp)