Videocon Industries — recharge amount for 3 months vanishes in 45 days for no reason

Address:

Belgaum, Karnataka, 590006

My videocon d2h id 28102067 jugal kishore bhala.
as per new rules of d2h services i seletced channel pack of 545 for 3 months recharged on 14/4/2019 so all corrections fine i got new pack channels to view and validity for 14/07/2019.

now since 8/06/2019 iam unable to view channel saying insufficient balance. while my validity exists on seeing my account status.

On contacting customercare complaint no. [protected] the sa i have selected in between addon channel through videocon infinity app. I have no knowledge of this app nor i have done any such changes. with in hour message ur complaint resolved successfully. No channels to see.

recomplaint no.[protected] forcefully they say i have asked for 860 pack and hence balance nill. My tv doesnt support any advanced channels mobile doesnt have any app nor i have anyone who has changed any packs.

moment i recharge for 3months or any long pack this mischief done by company people since pas 8 months.
AFTER NEW RULES I THOUGHT CUSTOMER IS PROTECED BUT MORE HARRASMENT.

NOW TO KEEP CONNECTION OR CHANGE TO OTHER SERVICE PROVIDER