Videocon Industries — reinstallation

Address:

560034

I have requested for my d2h reinstallation on 18th mar with a request that i will be available till 10 am at home and as promised that it will be completed in 24 hrs but no body came till 19th so i again contacted your customer care and i was informed that it will be resolved in 8 hrs but nobody came till 20th mat 12 pm. At 12: 38 i received a call that i have to come for reinstallation but i told him that i will be available till 10 am so come next day but on 21st i again called him at 9 am but no answer so again called cusfomer care, so they logged a complain and again on 22nd i received a call at 11:45 that i have to come from a engineer and again i told the same thing and he told ok i will come next day. I co tacted in afternoon to customer care to inform for the same but i was informed that engineer has closed my call stating that i have refused to pay afer work. So i asked customer care when nobody has came than how come i will refuse and why i will refuse so he again raised a complain but till now nobody came and whenever i am calling engineer he is saying coming in 1 hr but never came also whenever i am calling your customer care for complain since 23rd i am told that due to technical issue will be not able to help you. Is this customer service.