[Resolved] Videocon Industries — remote control for set-top box
V
Vidulas
from Jalna, Maharashtra
Address:
411044
I have ordered a remote for videocon d2h hd set-top box. On customer care call i clearly mentioned that i want universal remote which is used for both tv as well as set top box. They said ok and asked me to pay rate 225/-. But when their executive visit our house he said universal remote can not be used for your set-top box. If you want that remote, you take new connection of ir. Otherwise pay rs 300/- for this remote. When customer care asked to pay 225/- how this executive asked for 300/- rs. And when we refused then he told us, if you again ordered the same you will have to pay 200/- rs extra as visiting charges.
Really the service available from videocon is pathetic.
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Jan 15, 2019
Complaint marked as Resolved
Videocon Industries customer support has been notified about the posted complaint.
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