[Resolved]  Videocon Industries — Semi Automatic Washing Machine- Non functioning & break down of spin tub

Address:

Mumbai City, Maharashtra, 400017

Bought semi automatic Videocon Washing machine on 14/02/2016, but on 22/01/2017 the spin tub stop functioning and tilted. On 23/01/2017 I approached the dealer Shanti Electricals, Dharavi, Mumbai and registered the complain who informed the service center. With sms confirmation from the service center an official called Mr. Anand, SCode S26666, visited and examined the machine. On inquiry he told that the plastic parts have been broken Rs. 3500/- will be charged. He refused to give any service report and told to contact superior Mr. Satishkumar Shetty, mumbai.

When I spoke to Mr. Satishkumar Shetty, he too is interested in servicing the machine for money. When reminded him that the machine is warranty period, it is not even a year old, he told that there is no warranty for plastic materials.
Several calls to to Mr. Satishkumar Shetty and visit to dealer produced zro result.

Mailed complaint to [protected]@vgmail.com on 19/02/2017, only get donotreply message from the same.

Still waiting for proper direction from the Service Center or the dealer. It is really paining to get such shoddy services from such a highly reputed company who sell defective product and the officials dealing with customers are so arrogant and negligent. They are only keen on making money defying their responsibilities towards customers.