[Resolved] Videocon Industries — service not resumed even after recharge

sas624

from Thiruvananthapuram, Kerala

Address:

Trivandrum, Thiruvananthapuram, Kerala, 695101

I am a videocon D2H customer since long time. The customer -ID 58806120. Recently i have charged my account on 02/04/2019 with Rs 1000, after if was suspended. Unfortunately i am not able to view the channels till now. also when i called the customer care which luckily got connected, an executive naming Mr.Thahsib was very rude and mannerless in talking and was not at all helpful in solving the issue. He told i have to pay 200 for the service engineer to fix the issue.I dont understand the logic i payed for the D2H and videocon is not able to provide me the service and he is telling me to pay 200 to make videocon work. Y should i? These type o[censored]neducated executives will definitely make videocon reach very high very soon.

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Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

Rõçky Rãm

I know my I'd but forgot my rtn. It is difficult to add my pact.please resolve this as far as possible. It is my sincere request.

d2h Customer Care's response, Apr 4, 2019

Dear Rocky,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Sureshkumar nn

from Chennai, Tamil Nadu

I am not able to select the channels and when it is allowed through Television they tell us to send us a SMS to 566777, . The message is not going.

d2h Customer Care's response, Apr 4, 2019

Dear Suresh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Dear Customer (sas624),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Dear Customer (sas624),

We would like to inform you that we have tried to call on RTN ( [protected] / [protected] ), but you are not contactable. Moreover, we have sent refresh command to your account if still issue remains same kindly share error screenshot.

Regards,
Team d2h