Videocon Industries — signals not available

Amruta Phatak

from Delhi, Delhi

Address:

New Delhi, Delhi, 110027

Logged complaint at customer care taken date of visit as Saturday 18.5.19 but no one visited to resolve the issue. Neither received any calls. Have marked mail twice to customer care but no resolution, cust I’d : 91276336
Mob no [protected]. Please confirm where I need to submit my complaint to get the issue resolved as facing this problem of signal not available since a month .
Awaiting revert at the earliest

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Amruta,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Amruta,

We understand that your complaint is resolved now. Please get in touch with us if you need any further assistance.

Thanks & regards

Amruta Phatak

from Delhi, Delhi

Still getting same error can you pls send some engineer and have it checked or else you refund amount for the days I am facing this problem.

d2h Customer Care's response, Jun 3, 2019

Dear Amruta,

We have re-escalated your concern to our team. Request your patience in the interim.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Amruta,

We would like to inform you that we have tried to call you on RTN- [protected] / [protected], but you were not contactable. Kindly let us know if you need any further assistance.

Thanks & regards