[Resolved]  Videocon Industries — they are not removing my add-on and saying you add-on not exists and charging extra money

Address:Chittoor, Andhra Pradesh, 517501

I'd[protected]
[protected]

I'm having extra add-on in my account named maxi-topup and they charging amount for this add-on i asked customer care people about they are saying stories like you don't have any such kind of packs but here i have that maxi-topup pack and they are charging amount for that. This is not the good way, please take on immediate action on them and remove my add-on as soon as possible

And i will attach the pic of my account there you can see the maxi-topup add-on.
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Jan 17, 2019
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2018
Videocon Industries Customer Care's response
Hi,

Thank you for writing to d2h. We regret the inconvenience caused. We wish to inform you that “Maxi Top-up” has been deactivated from your d2h account with effect from Dec 15, 2018.

To allow timely update, please switch off your Set-Top-Box from the main power supply and after switching on, please tune into Channel 100 for 15 minutes.

Please note that current account balance of your d2h account is Rs. 632.30/- and next recharge due date is 14/03/2019. Please be informed that any changes in base package or channel/add-on pack will affect the due date.

You may also follow the mentioned link to know your current Balance and Validity: https://www.d2h.com/check-your-balance.php

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com

We endeavor to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.
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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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