Videocon Industries — Unable to watch d2h channels

Have recharged my Videocon setup box by Rs.300 yesterday. E19-4 is the error appearing on the TV screen. I have tried several times to contact customer care. and all the suggested ways of starting the service. Also waited almost more than two hours in front of TV. Till now the service has not started.

I feel that Videocon D2h service is the worst. They are deducting the daily charges even when the customer care is aware that the service hasnt started