Videocon Industries — videocon d2h channel subscription request not working

Address:

dombivli, 421202

Hi,

My customer id is 72835661

Videocon d2h site is not working, i am trying to updating my plan but not get any help from site. D2h infinity app is also not working. I tried many times.

My d2h balance is ended up well before time then i have make a call to customer care executive, he told that you have active sony pack & some other channels that i m not requested till date.
Why i have been charged for channels that i don't want?

I said to customer care executive that channels i don't want i will give you a list of channels on phone & update the plan now but all the way they are saying the site is under maintenance and they don't know exact when site is working and issue resolves.

I said to them take my complaint and give me complaint number, they are also not ready to take my complaint.

After insisting me a lot they are ready to take complaint and request of channels which i want.

I already told the channels which i want and with reference to our talk i have received two complaint numbers[protected] &[protected].
Text message also showing that your complaint will resolved by wednesday, april 17, 2019 but till the date issue is not resolves.

Why i am going to pay extra money for channels which i don't want??

Please resolve my issue as early as possible and refund my amount which i charged extra for those channels which i don't want till the time my issue not get resolved.