[Resolved]  Videocon Industries — videocon d2h - customer id[protected]

Address:

B-1/5 first floor Malviya, Nagar, New Delhi, New Delhi, Delhi, 110017

Sir,

Since past one month i am struggling with services being provided by videocon:

First complaint i did a 45 days back approximately regarding no recording was happening, they issued complaint number sent engineer and engineer said he cant do any thing as this back hand issue but they deducted rs. 200 from account.

10 days later i had also asked to relocate my connection from one room to another for which i had to wait for 2 days than engineer came and relocated on asking why my complaint on recording issue is not rectified he said you dont have this facility. I showed him that i have the box from more than a year. On that he complained to some one and after few days it was resoleved. Dont undertstand the reasoning.

A week back suddenly connection stopped and on complaining 2-3 times i got message that your money is finished. Complaint number[protected] was made which got resolved without connection getting restored. I called again today aksing how come complaint is resolved when my connection is still off and after talking to customer care supervisor shalu, she told cause of new trai tariff your extra 250 rs were deducted from feb 2019 therefore your balance is zero. I paid 1 year fees in july 2018 so my connection was valid till july 2019. Even if additional 900 rs was deducted my connection had to be valid till june as per month charge till jan was rs.711/- and from feb 930/- approx.

July 2018 to january 2019 (7 months)= 4977/-
February 2019 to april 2019 (3 months) = 2790/-
Sub total = 7967 (Including rs.200/- engineer fees)
Total paid in july 8532/- approx (711/- pm)

Still balance will be remaining and 15 days my connection was not working. The stress and their lies had wasted lot of my time.

I need my complete refund and they can take back the box and dish as they have cheated me whether it is for 100rs or 10000 rs. There philosophy is to take money and if some complains reconnect. Customer supervisor shalu in end said let my back end team recheck and send me new complaint no[protected] just now.

Need resolution and money back as cheating is what they doing to millions of customer in trai name.

Thanks