Videocon Industries — videocon d2h - looting people

Address:	Mumbai City, Maharashtra, 400706
Website:	www.videocond2h.com

On, July 04, 2018 @10:14 AM, I received a call from Videocon Promotion team (Contact No. [protected]) As an esteem Customer I was offered some 37 HD channels free for one month on trial basis and in case I like the service I can opt for it further at a cost of Rs. 175
Total Call Length: 2mins 10secs

Customer ID: 46310332

However to my surprise I receive the following SMS
Dear Customer, As per your request we have added PREMIUM HD ADD-ON add-on to your d2h account. charges Rs 148.31 18%GST(Rs.26.69)(175) per month.Our new call centre number is [protected]

If you pull up the recording of the above call, I have not only confirmed but reconfirmed that I will not be charged anything for a month and there has been a affirmative answer from the person.

Firstly, I am happy with what service I am using, I did not call to offer any additional service.
Secondly, You people have breached my DND contract by not using a Call Center number for calls.
Thirdly, Taking customer for granted by offering one communication on the phone whereas a different action after the call.
Lastly, I called the customer care number 3 times the service is pathetic, if this is not improved people will stop calling it a customer care. (The authorities should call the number [protected] and check the quality)

I have written to the Nodal Officer - Mr. Albert Lobo & Mr. Imran Shaikh as this has not been a first incident with Videocon d2h maybe the name is only changed to dishd2h and the problem has only been resolved after writing to the Nodal Officers.

But both the Nodal Officers have not responded. They are taking the customers for granted.