Videocon Industries — videocon d2h not giving proper service

Address:

House Number 247, Marunji Hinjawadi, Pune, Maharashtra, 411057

I am existing customer of videocon d2h, customer id is 22xxxx370.
Yesterday i were discussed with d2h customer executive, he check
My account details and suggest pack i. E value combo for 3 month amount of
493, for 6 month amount of 799 and for 12 month amount of 1299. The same value combo pack checked on https://www.d2h.com/Recharge/RechargeDetails and
Then only recharged value combo pack on 15/06/2019 my d2h account with amount of 1299 for 12 month.
But now my tv account only free channels are able to see now and
Switch off date is showing only 06/08/2019 only, actually it should be
15/06/2020.
I were called today to d2h customer executive around 15 to 18 times.
In the morning they said they are facing network issue call after half
Hours, not able to fetch your details. But don't worry they will update my
Account details.
After sometime again i called them they said call after 4 hours, i called
After 4 hrs and now they said that we cant change this date.

Still this issue is not resolved. Please help to get resolved.

Thanks & regard
Balu rathod
+ 91 [protected]
+91 [protected]