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Videocon Industries — videocon d2h pathetic support

Address:743127

Pathetic support of videocon d2h. We launched a complain of connection not working..It is above 96 hrs and still it is not working. Called the engineer called the helpline multiple times pathetic support no solution pathetic behaviour . There are making us go round and round and again asked us that we need to wait for another 96 hrs and have to pay again for engineer visit. Urgent help ...
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Videocon Industries customer support has been notified about the posted complaint.
May 27, 2019
Updated by santus420 No action yet...
May 28, 2019
Updated by santus420 Still no action ...no connection yet ...pathetic...fraud...not getting service even after paying...
Complaint comments 
11 Comments

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Comments

Dear Customer (santus420),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Reply
santus420's [Complaint's author] reply, May 27, 2019
The customer id was already provided in the complain...however RTN is 9836368662
santus420's [Complaint's author] reply, May 28, 2019
Will it be resolved??????????
Dear Customer (santus420),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Reply
My vedicon customer I'd is[protected].Iam complaining last 10 days that there is no signal in my d2h but they are without resolving it they are deducting daily tarif.Daily the company telling it will be resolved within 24hrs but still it is pending.Sir please help me out. Thanks.
Reply
d2h Customer Care's response, May 29, 2019
Dear Jiban,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
 
Dear Customer (santus420),

We would like to inform you that as per our discussion over the call on RTN- [protected], now the issue has been resolved after engineer visit. Kindly let us know if you need any further assistance.

Thanks & regards
 
Reply
I did not respond to the above message as I was pretty sure that I will face problem with videocon d2h support shortly which I have gained with my past experience with this horrible company.. again I am facing issue and is not able to see the TV for the past 2 days. I have logged a call[protected] with the horrible bogus support who first of all doesnot understand customers problem. It was told that it would be rectified within 24 hrs but 2 days have past the issue persists and no engineer has visited. Now I am really fed up and frustrated with this company and want to discontinue the service. Can I get at least this help of process to get relieved from this pathetic fraud company at the earliest with all my security deposit and money which I have paid but did not get the service. Videocon d2h is a pathetic fraud service and urge to blacklist such fraud ...Hope at least a small ask of relieving me from the service urgently...
Reply
Dear Customer (santus420),

We have re-escalated your concern to our team. Request your patience in the interim.

Thanks & regards
Reply
santus420's [Complaint's author] reply, Jul 10, 2019
Still no action...
Dear Customer (santus420),

We would like to inform you that we are trying to reach you on both the RTN- [protected] / [protected], but you were not contactable. Furthermore, we have checked that the last complaint was logged on[protected] that was completed. Kindly let us know if you need any further assistance.

Thanks & regards
Reply
santus420's [Complaint's author] reply, Jul 10, 2019
I specifically mentioned the call no. In my complain-66093034 . Forwarding again. Surprised to see your way of resolving customers issues... this is a new call logged and there is no resolution for more than 3 days...Pathetic support horrible fraud
santus420's [Complaint's author] reply, Jul 10, 2019
Horrible behaviour ...Pankaj is the name of the engineer who is interacting such a pathetic behaviour he doesnot know the eticates to talk to customer using slang...this kind of behaviour seems to be taken with legal
Dear Customer (santus420),

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards
Reply
santus420's [Complaint's author] reply, Jul 11, 2019
6 days have already passed, would you let me know long I am going to suffer with this service even after paying ???? Can you please share a correct escalation matrix to reach the person who can actually understand the griviences and resolve...hope there must be some in the organisation???
santus420's [Complaint's author] reply, Jul 12, 2019
Will the issue get solved????????????????? Horrible
santus420's [Complaint's author] reply, Jul 13, 2019
Can I get a response at least ?????? It is sure I am not going to continue with this fraud ### service...can you let me know at least who can guide me with the process for disconnection of videocon d2h fraud service
Dear Customer (santus420),

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Thanks & regards
Reply
santus420's [Complaint's author] reply, Jul 16, 2019
The problem not at all resolved...please check you internal process with proper update...
Dear Customer (santus420),

Providing best of the services to our customers has always been our topmost priority. We are hell-bent to provide you with swift assistance and resolve this in the most favorable manner. Be assured, our team will look into it and will get back with an update soon.

Thanks & regards
Reply
Dear Customer (santus420),

We would like to inform you that as per our team talked with you on RTN-[protected] regarding the setup box related issue, you have confirmed that you are not using our d2h connection.

Thanks & regards
Reply

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