[Resolved] Videocon Industries — videocon d2h refund not processed | |||
Respected sir/ma'am, I am vaishnavi singh. On 26th june 2019, i recharged my videocon d2h through it's official website (https://www.d2h.com/). the recharge was of ₹1360.80. It failed but the amount was deducted from my bank account. I recharged through debit card. I submitted a complaint on it's website and i was told that i'll hear back from them within 24 hours but i didn't. On 28th june, again i tried recharging my videocon d2h through it's official website, this time now of ₹500. The recharge failed again but the amount was again deducted from my bank account. I contacted customer care and they submitted a complaint for me regarding this issue and told me that my problem will be resolved within approx. 24 hours. Nothing happened again. My problem was not solved nor did i hear back from anyone from the company regarding this issue. I contacted them continuously and in the result was, they submitted 5-6 complaints for me regarding this issue claiming the same thing always that it'll be resolved within the given time. But it didn't. I also tried contacting the senior staff through the customer care but they also did the same at last filed a complaint for me and told me that it'll be solved within the given time. It's been more than a week but my complaint still hasn't been resolved. I asked them to either process the recharge or refund the money. But nothing happened. Sir/ma'am, i really to forward to you to help me with this issue to get back my lost money. I have a lost a total amount of ₹1860.80/- Transaction id for the recharge made on 26th june of ₹1360.80 =[protected] Transaction id for the recharge made on 28th june of ₹500 =[protected] Customer id for videocon d2h :[protected] Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Vaishnavi,
We request you to provide below-mentioned details regarding recharge failure issue so that we can help you in this regard:-
· Bank name
· Last 4 Digits of the Credit/Debit Card number or Bank Account Number
· Transaction / Reference ID for both transactions
· Date and Time of Recharge for both transactions
· Amount of recharge for both transaction
· Website/Wallet Name
· Screenshot of both transactions
Thanks & regards
We request you to provide below-mentioned details regarding recharge failure issue so that we can help you in this regard:-
· Bank name
· Last 4 Digits of the Credit/Debit Card number or Bank Account Number
· Transaction / Reference ID for both transactions
· Date and Time of Recharge for both transactions
· Amount of recharge for both transaction
· Website/Wallet Name
· Screenshot of both transactions
Thanks & regards
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards