[Resolved]  Videocon Industries — Videocon signal not available

Address:

Bangalore, Karnataka, 560025

I have loged a complent on 17.04.2014 for Signal Not Available, One engineer came to my place Mr.Jagadish, he cheked the connection & took Rs.240/- from me. Next day again same problem i called up mr jagadish he didnt respond nor lifting my calls, on 20.04.2017 one mr.balraj called me & asked what was the problem then i told him regarding signal not available & mr.jagadish is not responding to the phone calls. Then Mr.Balraj came to my place & he did some thing & channal came. then he demanded for Rs.200/- as service charges. I told him i have already paid 240/- to mr jagadish just tow days back & the problem is not resolved now how can you ask for 200/- & did not pay any amount to Mr.Balraj. again next day 21.04.2017 Same problem no Signal. I called up Balraj to rectify the same he refused to come telling its not my area of service you contact to Office. I contacted the office there Mr.Murali spoke to me & told give me 10 Min I will call back. But its more than 48 Hrs i did not get the call from Mr.Murali not he is picking my phone calls. then i called up videocon 22.04.2017 then i spoke to customer care Supervisor Ms.Sonal Patel & Explained the entire story right from 17.04.2017 what had happen . She told give me some time i will resolve the issue. 23.04.2017 Ms.sonal called up me & told that there is some problem in the dish as per the engineer who visited the site. So you have to pay 200/- service chg to the engineer who will visit again. i told till my problem is not resolved regarding the signal i will not pay any amount & i am not able to See the channals for past 8 days & you people are cheating the customers & that engineer who visited our place is fooling the customers. Then Mr.Nilesh - Manager Videocon Customer care called up me on 24.04.2017. Again i need to explain the entier story wht had happen from 17.04.2017. meanwhile that engineer who had visited to my place had given the report to videocon that relocation has to be made. but that engineer has not discussed any thing with us regarding relocation. How can he report the same with videocon. Then i spoke to Mr.Nilesh regarding this then he told me Sir I am Sending the Engineer to your place on 26.04.2017. Today the Engineer Came Mr.Siva Mobile No.[protected] - & His Manager Mr.Dayashankar. They have not done any relocation. Just he did sum setting in my setup box & the channals got started. Then he demanded for the money then i told him you have not done any relocation how can you demand for Money. This problem is there from 17.04.2017. I suffered for 10 days without service. Then i called up Mr.Nilesh Videocon Customer care manger, & told him that the engineer has not done any relocation, he did some adjustments in the settings & the channal started. and after discussing this issue within 1 hour i am getting the SMS from Videocon That Rs.450/- Debited to my account towards Relocation. This is what the great Videocon is having the Service & cheating the Customers & Making money.