[Resolved]  Videocon Industries — videocon washing machine not repaired for the last 47 days of breakdown

Address:

123106

Hi,

I m jai yadav & live at dharuhera, dist - rewari. On 30/06/17, my washing machine (Digi dolphin) got some problem in gear box.in a hope to get best services from videocon customer services, i called them, they visited, inspected machine & said, it has issue with gear box which need to be fix. I asked them to go ahead as it is priority one job for us. Two days later they came to my apartment & tried to fix gearbox but they were totally failed to do so. They asked me to dump tis machine at rewari service centre for early resolution. We did the same & delivered machine at rewari service station.

Till that day, it is not repaired and while i asked about the status, they have a simple reply that the spare parts are not available in india.

Service centre has closed previous complaints & relodged complain no. Gur[protected] on 22/07/2017 which is to be considered as wrong practice & unethical practice.

Now this is the most important & matter of worried for me. I purchased videocon washing machine on the face value of company & its services all over world. How it possible that parts of machine are not available and if there is such a long delay, then it should be dealt with other where customer should not face such issues due to inefficiency of service centre.

I request you to pls consider it as most priorities zone