Comments
Sir,
I have purchase Videocon LED with model no LEDTVVJE32FH-AOA with serial no[protected] on 10 Jan 2014. The problem started one month back when LED does not started after we switched on the LED. After doing ON-OFF many times it will get started. Same problem we are facing now every time i.e we have to ON-OFF TV many times before it get started.I have lodged complaint for above case on 04/02/2016 with reference no JAI[protected].
For above case an engineer have visited our place and said that there is need to change power supply, we said ok, change the power supply but now on 11/02/2016 he is saying that part is not available so we will change the LED but we will charge 40 % depreciation which is very large amount.
I have searched online that LED of same model is available online so If you are selling same model then why parts are not available for my LED. I am a fan of Videocon but these issues are making my life hectic,
So I request you kindly change the faulty part or replace LED without depreciation.
- Thanks and Regards
Gaurav Gupta
I have purchase Videocon LED with model no LEDTVVJE32FH-AOA with serial no[protected] on 10 Jan 2014. The problem started one month back when LED does not started after we switched on the LED. After doing ON-OFF many times it will get started. Same problem we are facing now every time i.e we have to ON-OFF TV many times before it get started.I have lodged complaint for above case on 04/02/2016 with reference no JAI[protected].
For above case an engineer have visited our place and said that there is need to change power supply, we said ok, change the power supply but now on 11/02/2016 he is saying that part is not available so we will change the LED but we will charge 40 % depreciation which is very large amount.
I have searched online that LED of same model is available online so If you are selling same model then why parts are not available for my LED. I am a fan of Videocon but these issues are making my life hectic,
So I request you kindly change the faulty part or replace LED without depreciation.
- Thanks and Regards
Gaurav Gupta
Dear Gaurav.maniac,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team
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We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
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Videocon Online Team