Videocon — Pathetic Videocon Phone Service

Address:	Kannauj, Uttar Pradesh, 122001
Website:	www.videoconmobiles.com/support

I am having a serious problem here if you can solve it.This year we bought a Videocon Infinium Z30 Lite online. It was delivered very well. All of sudden the display of this phone went off after two months. We took it to Videcon Service Center for repair. They kept the phone for a month and returned it saying that its not fixable. We spoke to your Customer Service many times & They kept recommending to take it to Videcon Service Center for repair. We did that but in vain. One day My cousin took this phone with him and visited your Service Center in Sector 14 Gurgaon, called Luxmi Services. I would like to mention full address here Plot No. 27/4, Near Dev Cinema Mehrauli Road Sec-14, Gurgaon, Haryana 122001. The way they provide Customer service is pathetic.We visited this Service Center on 22nd of August 2015 and since then they could not fix the Phone. They were very rude. I was charged Rupees 940/- even the phone was under warranty.They did not give the receipt for the money we paid. When we asked for the refund they ignored it by saying to show them the receipt if money was paid to them. On 27th of November 2015 when we visited Luxmi Services again Ravish Dhanda the contact person said that we are not dealing with Videocon anymore. This was the worst experience I had ever before. I am raising this voice to you if you can look it into and take an action against them. I am also sending you the required documents along with this email like my order number etc. Regards Saroj Moses