[Resolved] Videocon — Refrigerator - complaint about not working properly from the date of purchase

Padmanabhanpondy

from Delhi, Delhi

Address:

605008

Sir,
I have purchased videocon refrigerator mode no. Vz294pecsnhfk on 4th september, 2016 for m/s darling digital world, pondicherry. After three /four days we had noticed that watering in the refrigerator, on this we had made so many complaints with call centre. During the month of jan'17 one service engg was attended the complain and that there was a loose connection and he said that it had been rectified, you have no compliant. Next day we had noticed that some grill fitted in the inner side of refrigerator was broken and fell down. The watering again started. We had again booked complained after a serious compliant service engineer came changed some of the parts and the complaint still open. Even after this, water is coming in side more than earlier. We are approaching the service centre and no one is hearing our problem. It is total lose to us.

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Apr 16, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

Videocon Industries Customer Care's response Dear Padmanabhanpondy,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Verified Support

Apr 28, 2017

Videocon Industries Customer Care's response Dear Padmanabhanpondy

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Videocon Customer Support Team