[Resolved] Videocon — Refrigerator not serviced well

Er Pushpinder Singh

from Delhi, Delhi

Address:

Ambala, Haryana, 134003

I purchased videocon refrigerator in 2007. on 26/9/2016 this is the second time i had to replace the compressor and gas filling and it cost me Rs 3500 .i always got serviced by the videocon company. now on 1/112016 it is again showing the problem of cooling and i complained about it in the company and they told us that we have to pay the charges again and that include the service charges and other problem of not cooling. their service is not good .i have the same problem in just one month.this is not fair. it sounds like that they did not repaired it well or it is their way of making customer foolish.definitly the service they provided is not good .

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Dec 6, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Videocon Industries Customer Care's response Dear Er Pushpinder Singh,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team