Videocon — Refrigerator repair

Address:

600014

We have a Videocon fridge which stopped working around November 20th. We complained to Videocon service centre on 21st November. They forwarded the complaint to local agency Balaji Refrigeration. After repeated calls they send a person 2 days later. He checked and said that some parts needs to be replaced and it would cost 2700 RS. He said he will come back next day to repair. We keep on calling and calling but nobody came. Then on 29th November another person came, he repaired and gave us a bill of 2700. When we asked about the rates of the parts we replaced, he got agitated! Reluctantly he gave us an breakup of the bill with the rates if each part specified clearly. When we checked in Google, rates seemed too higher than the market price. We asked this, he talked to the manager and reduced 200 RS. Fedup of their behavior we paid 2500rs. After he left we started hearing sparking behind the fridge! On the second spark, the fuse went out and whole house's electricity got cut!! We then repaired the fuse and switched off the fridge. All this happened on 29th Nov and since then we tried calling everyone but to no avail...call centre, manager no body picks our call now. They got their money and they are not bothered anymore...