Videocon — Refusal to replace defective product still under warranty - no to videocon products pls

Address:

842002

I had purchased videocon split air conditioner from an authorized retailer on 11th june 2016. my air conditioner stopped working few days back. i registered a complaint with patna service center (ref no # pat[protected], response code # r86531).

A service person visited yesterday and advised that compressor isn't functional and should be replaced. since compressor came with 5 years warranty, it should have been replaced without any fuss & issues.

To my surprise, the service person refused to do it. he mentioned although it is in warranty, compressor will be chargeable. i was taken aback. reason he cited was - some sticker is missing on outdoor unit. i did not really understand this reason. i think this reason is a pure excuse to not abide the terms of purchase and promises of warranty at time of purchase.

Compressor which is non-functional and is under under warranty should be replaced if i have a warranty card. this is totally dubious reason for not servicing a product which:

1. was purchased at authorized retailer
2.installed by videocon technicians
3. all receipts and warranty cards is available
4. not sure what sticker was he looking for - but even if any is expected, where did it go? and which sticker was he looking for? was it ever present? how would a customer know of these gimmicks when purchasing any product.

Outdoor unit of a split ac is always exposed to extreme weather conditions, isn't it? so what remains where and in which condition - how would a customer supposed to know? i doubt something like that was ever present.

I have a valid bill, proof of purchase and warranty card. so why should any warranty service request be refused? i am going to escalate it at all possible levels and make people aware about what videocon does when offering any product under warranty. i should have never purchased a product form such a company, which tricks customers like this and does not abide by terms and conditions of warranty.

My air conditioner compressor should be replaced without any question since authorized technician established that it should be replaced and it is under warranty. my family has all rights to sleep in peace in this scorching summer.