[Resolved] Videocon — Regarding refrigerator without repair & supply of change parts

satya5

from Panipat, Haryana

Address:

500072

I m buyed double door refrigerator in 2011 videocon make from ashoka trading company, faridabad. Model. No. Val294/2011. They can give compressor warranty 5 years.
Last 6 months onwards doors not working properly complaint raised to videocon provide technician to solve the problem. But tecnician informed door damaged and ordered to company for door then our complaint closed. But they cannot solved the problem charges taken. Like two times they can don. Agsin complaint raised but they cannot solved the problem, finally area inchrge declared door spare parts not available in company. So your reefrigerator problem not solved and complaint closed with out information. They are telling what you can do doit. Complaint no;hyd[protected]
1. How they can banned the spare parts.
2. How they can give the life period of refrigerators.

Videocon blammed the customers at the time of purchasing home need. They are telling spare parts available in market.
Plz. Teach that fellows like that mnc companies.

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May 14, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

Videocon Industries Customer Care's response Dear satya5,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Verified Support

Sep 23, 2016

Videocon Industries Customer Care's response Dear satya5,

We request you to provide invoice copy so we can assist you better. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Sep 23, 2016

Updated by satya5 Dear team,
as per your corporate service -Escilation. Mr.Rajkumarjha statement our referigerator bill expired on06/10/2011.
In market sparepart is not available . so your complaint closed. helpless.
How your company closed the spare parts for 2011 model refrigerator.But you are blammed the customers at the time of purchasing things.. As per Inter NACHI;S STANDARDS referigeratort life expectancy is 13 to 16 years. you are also given compressor warranty 5 years. but door damage in fiveyears you are provide doors what is the purpose of compressor warranty. why you are taken service last 3 times for same complaint . why you are not informed at the first time complaint. its totally blammed the public.
i am losed for your company my valuble time & money. iam fight through court.

Still now our team is not clarified the life expectancy of your product.
videocon totally blammed and saled less quality products with out good service.

now i am decide fight through media and court.

thanks
complaint .No.HYD[protected].

Sep 23, 2016

Updated by satya5 plz take invoice copy as per your request. send through mail [protected]@vgmail.in for your referance.

thanks
complaint .No.HYD[protected].

Sep 23, 2016

Updated by satya5 the complaint is not closed from customer side.

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Comments

Hmp3879

from Ahmedabad, Gujarat

Dear Customer Ref. no AHM[protected] will be serviced by HIREN[protected], SVC Center [protected] Provide SCode S99229 only if satisfactory job completion, Appt Dt-07/09/16, 9:00PM

Videocon Industries Customer Care's response, Sep 22, 2016

Verified Support

Dear Hmp3879,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Videocon Industries Customer Care's response, Oct 17, 2016

Verified Support

Dear Hmp3879,

Kindly share your alternate no. so that our team get in touch you and may assist your concern.

Regards,

Videocon Online Team