Videocon — Replacement delayed/unethical behavior/irrelevant chanrges

Address:	Faridabad, Haryana, 121003
Website:	videoconworld.com/led-tv

I have logged a complaint against my Videocon Television (40") on 3rd November 2015.
The problem which got diagnosed was faulty power unit and defected product.
This was the same problem which was faced after 2 month of purchase (Oct 2013) of the television but was resolved immediately as the product was in warranty.
Initially the service engineer told me that it would cost me around Rs.6000 for repair and asked for 7 days to fix the product.
Meanwhile, when i asked the area head/service centre senior executive about such a high cost for repair when this part has already been replaced once and asked them for replacement of my television.
Area In-charge/division in-charge assured me that the replacement will be done within 7 days.
2 days after that i was asked for 20% of the television cost as the depreciation value and i agreed to pay the same.
But, 3 days after that i was told that instead of 20% i have to pay 40% of the television cost as the depreciation to which i asked for the logical explanation but no response was given.
When i followed up after 4 days they told me that my previous complaint was closed and a new complaint will be logged to solve the issue.
Today morning (30th Nov) after 27 days of logging the initial complaint i have been asked to wait for another 10 days for resolution and still there is no clear picture of what would be the proceedings.
Complaint No. Logged: GUR[protected]
Service Engineer Contact No. [protected]
Desirable Resolution: My Television should be replaced at the earliest with minimum depreciation value.