[Resolved]  Videocon — Service not activated and balance shows zero

Address:	Pune, Maharashtra, 411057
Website:	d2honline.com

I ordered a d2h connection online from "d2honline.com" on Nov 4, 2016. The engineer installed the set top box on Nov 5, 2016. However my one month recharge and activation of platinum HD connection is pending since. Currently none of the channels are available to me, neither HD nor SD and my balance shows 0.00, even though I received recharge messages on registered mobile from Videocon on Nov 5, 2016.

I have been calling the customer care ([protected] / [protected]) and service centre since Nov 5, and my package still not active. Every time I call I am told it will be done in next 2 hours or within 24 hours or they ask me to call back. And still they are not aware of what the issue is. The customer service is really pathetic. Either they should recharge my account with the paid amount or take their set top box and refund my money back because I cannot use it without an activation.

Customer ID :[protected]
Package : 1 Month of Platinum HD pack (Worth Rs. 650 per month)
Amount Paid : Rs 2020.00