Videocon — Service not offered in warranty period

Address:

Pune, Maharashtra

Dear Videocon I am proud buyer of Videocon double door refrigerator, bought on 28th Oct 2014. The product details are below and is bought by me from Easyday store from Gurgaon. 4 days back the compressor got faulty and I accordingly logged in complaint with service centre with complaint no PUN[protected] Within hours the service guy came to my place and said the compressor needs replacement and since the refrigerator is in warranty, the compressor will be replaced for free and gas charging to be paid which is equal to Rs 1800. and 450 visit charges. I agreed for it and though its clearly mentioned on the refrigerator that model is year 2012 and serial number also belongs to 2012 still i need to provide the bill copy. I showed the bill copy to him, which is not read clearly since the thermal printer was used to print the bill 2.5 year back. The service guy said the numbers are visible and hence the warranty can be availed and he asked me to submit scanned copy Next day i get a call saying that even though model is for year 2012 and serial number is also for year 2012, the free compressor replacement can not be done since the bill scanned copy is not clear. which was a surprise to me, i told him that physically the bill can be read but scanned copy is not so you can take the bill with you, to which he says he has to send only scanned copy for free compressor replacement hence even though original bill is clear they want clear scanned copy. Later also for gas charging the customer care told me that gas replacement is 750 and not 1800 which service centre is demanding me. Please look into it, I am currently in pune and i bought this product from Gurgaon hence getting duplicate bill is not possible for me. Product details About Product Date of purchase – 28/10/2012 Product- Videocon refrigerator, 3 star Gross Volume – 300 Litres Type – Double Door Name – Abhay Pruthi Contact - [protected] Numbers which are visible on bill – ST#1227 OP#00000237 TP#7 TR#03639 VCL31471BH[protected]