[Resolved] Videocon — Service/installation

vikas raj sharma

Address:

Jaipur, Rajasthan, 302024

I had registered a complaint on 11th of may 2016 regarding some issue in the antenna of DTH. I have been told that service engineer will be at my home within 24 hours to resolve the issue but nobody came till the 13th of may 2016 8:00 p.m. while I am writing this . Three complaints in three days been registered in three days by me.72 hours have gone past still waiting for the service engineer to resume the services. This is the worst service I have ever experienced.

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Aug 7, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

vikas raj sharma

Good initiative.

Videocon Industries Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Vikas,

Please share your Customer ID with us, so we can assist you further.

Warm Regards,
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Videocon Industries Customer Care

from Delhi, Delhi

Verified Support

Dear Mujeeb Basha,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Videocon Industries Customer Care

from Delhi, Delhi

Verified Support

Dear Mujeeb Basha,

We are still awaiting information about your complaint number. You can contact us [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,

Videocon Online Team