[Resolved]  Videocon — Set top box

Address:

Mumbai City, Maharashtra, 400070

I am really fed up of complaining now.In the past 1 year i have had 2 set top boxes changed and everytime an engineer comes to visit the place i have shell out atleast rs1000/-. They say its the cost of the box and the service charge. The service is so pathetic & slow that i can lodge a complaint and take a round trip from mumbai to delhi and back in their promised 24 hrs. I think for them 24hrs means 24 days. If you guys are increasing the rates of the monthly recharges without informing the least i can expect is service on time. And when you receive a call from the engineer, they talk to you as if they own us and they clearly say that if you dont like the service, you can leave us. Is this customer service or customer harrassment. Oh by the way the name of the engineer is joginder or yoginder. I am looking out to contact thier corporate office to get a solution to this.