[Resolved]  Videocon — Terrible bogus fridge

Address:

New Delhi, Delhi

I had purchased a Videocon refrigerator(VAE 243, serial no.[protected] on 09/11/2012. During the recent summers, it encountered cooling problems. On contacting the service center, an engineer (Mr.Rakesh) visited on 16/06/2014 and diagnosed it as an 'internal gas leak' problem, changed the 'Bio metal' worth Rs.550. The cooling problem still persisted. On complaining again, another senior engineer (Mr.Mohd. Imran) visited and ruled out the previous diagnosis, now diagnosing it as a mere lack of gas (Less than 2 years of purchase). The gas was refilled costing Rs.1510 and assured a guarantee of minimum 3 months, but alas the cooling still did not happen. Water bottle kept in the fridge did not cool even after 10-12 hours. Even after a third visit by Mr.Rakesh, the situation has remained the same. The probable reasons told are 1) Excessive opening of the fridge door (seems unreasonable because we are a working couple and the fridge remains untouched from 8 a.m in the morning to 6 p.m. in the evening. Upon returning, we are still unable to find a chilled water bottle, or a frozen ice tray.) 2) A probable internal gas leak, (that should be considered as a manufacturing fault, and not the consumer's.) 3) Shifting of the fridge from one position to the other.(The fridge has remained in one place ever since it has been bought.) Moreover, now my calls are not being picked up by the concerned engineer, leaving me with no option but to complain. IN LIEU OF COMPLAINT NOT BEING RESOLVED, I WOULD BE FORCED TO TAKE THE LEGAL COURSE. Kindly look into the matter and oblige. Regards, Dr.Vivek Tiwari. [protected]