Videocon — Tv display fault — faridabad — complaint#gur[protected] | |||||
The display of our videocon tv has fault as we can see fine white color lines in middle of the screen. We have called the service center and logged a complaint. This was sent to the local service center in faridabad. These technician (Mithlesh-mob#[protected] and kamal-mob#[protected]) have been trying to repair it since 4 - 5 days. Twice they bought it back saying it has been repaired but both times there were problem in display with different shades and uneven colors on the top and bottom of the screen. They took it back now and we are not getting any update. Now i want to escalate this matter to next level as the local technicians are unable to repair this tv, they are rude and just want to resolve the issue even though the tv is not repaired yet. They are also not answering our calls. Please escalate this matter to next level so we can get a completely repaired tv which is still under warranty. Was this information helpful? | |||||
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Videocon Industries customer support has been notified about the posted complaint. | |||||
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+91 73 5587 3558
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
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Videocon Online Team