Address: | Chennai, Tamil Nadu, 600091 |
My name is S.Sankar and My Customer ID is: 87639130
I have been an annual customer in Videocon.
Few months back, there was a problem with the modem and we were not able to view TV for almost one and a half months (But the amount was deducted every day from our account). After several complaints and repeated heated arguments with the customer service, the modem was replaced.
But this lasted only for a few days. Now for the past one month, we have been facing problem with the signal issues with certain channels like
SUN TV (SUN GROUP), VIJAY TV, MEGA TV, KALAIGNAR TV, JAYA TV, KIDS CHANNELS, SPORTS CHANNELS and few more other channels (these channels go blank and says that there is NO SIGNAL). But since other channels are clear (we do not watch these channels as these are other languages) we do not know why only in these channels the signal is not there.
Again after repeated shouting with the customer team, one of their technicians visited our home. But he also was unsure of how to resolve this problem. He then stated that this will be resolved in a day or two.
But till date there is no solution to this problem as we are still facing the same issue.
As we have paid the annual subscription, the amount gets deducted from our account every day (previously also when we were facing problems with the modem and could not watch TV, the amount has been deducted from our account) .
Due to this we are facing a lot of mental issues and even want to close our subscription with Videocon, but the customer service at the other end does not even bother. We want our money to be refunded back or otherwise this issue to be settled once for all. Otherwise we want to take the matter to court.
I expect a favourable response.
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as [protected], customer id:[protected] please change my mobile number