Videocon — Videocon d2h - reinstallation

Address:	560008
Website:	Cusotmer care helpdesk

Hi,

My name is rahul gop, i am a videocon d2h subscriber (Customer id:[protected]. Recently i shifted in bangalore from one place to another, i have made calls to videocon helpdesk (+91-[protected])several times and requested them to do the re-installation.

After raising request, i received call from the technician, who was about to attend me but he was coming into my old house; where i shifted from. I asked him to please come to new address which i have requested. Then he said, he would inform his local team to visit me. I waited and waited then finally i had to make another call to helpdesk.

This time again i asked customer care executive to send the technician in my new address, i got the call on 1st april from the local number[protected] timing 03:00 pm to attend me in my new address, i requested them to come after 5:30 pm, as i was in the office. Later i called them in the same local number but no one responded.

Here is my first complaint through help desk:

Complaint number[protected] timing raised - thursday 31st march, 14:33 pm, resolution time was assured - 01st april 12:30 pm

Complaint number[protected] timing raised - saturday 02nd april, 12:29 pm, resolution time was assured - 3rd april 10:26 pm

Complaint number[protected] timing raised - sunday 03rd april, 10:02am, resolution time was assured - 3rd april 06:00 pm

Complaint number[protected] timing raised - sunday 3rd april, 18:33, resolution time is again assured till monday 4th april, 04:30.

Call received from[protected], in order to confirm if i had received any call. Which i haven't.

Feedback number is also not working - [protected].

Would request you to please guide me the litigation policy on this, apart from this i am also going to raise file against them through legal channel to sue videocon for their false commitment.

Regards,
Rahul gop
+91-[protected]