[Resolved]  Videocon — Videocon d2h remote replacement not being done

Address:

Pune, Maharashtra, 411011

I had registered a complaint with videocon d2h for changing my remote since the previous remote was not working. The complaint i registered was on 18th november, 2016 with complaint id 47963660 which they said would be resolved within 24 hours. This complaint wasn't resolved and so i registered another complaint (Complaint id:[protected] on 19th november, 2016 when they said it would be resolved within 8 hours. After 8 working hours, it was still not resolved so i registered my 3rd complaint on 20th november, 2016 (Complaint id:[protected] which they said would be resolved within next 8 hours. Again no one showed up to resolve the issue and when i contacted videocon they registered a 4th complaint (Complaint id:[protected] and said it would be resolved within 8 working hours.

I am unable to use my tv since 4 days because of this and everyday my videocon balance is being deducted. The remote charges are rs. 325 which i am ready to pay but no engineer is turning up at my house for getting the issue resolved. Also, videocon monthly charges are very high (Rs. 650) which i don't mind paying but i expect a prompt customer service when the charges are so high. I would be pleased if you can get this solved for me as soon as possible.