Videocon — Videocon d2h service not working with the "technical signal issue"

Ramakrishna Vaka

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600126
Website:	www.videocond2h.com

Videocon d2h service is not working with the "Technical Signal Issue"

My Customer Id:[protected], and I have raised couple of complaints regarding the technical signal issue on 13th Nov and on the corresponding days.

Complaint No.[protected],[protected],[protected]
Initial complaint Lodged Date: 13-Nov-15

It's almost more than 5 days now, none of the area service engineer or from the videocon d2h I didn't get proper response. Every time I call the Videocon Customer Care they say it will be resolved by 5pm today. No one even responded on the raised issue and the balance in the a/c gets deducted everyday.

Really upset with the videocon d2h service and the commitment they have towards the customer relationship. Hoping the issue will get resolved at the earliest. Thanks.

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Videocon Industries customer support has been notified about the posted complaint.

Nov 21, 2015

Updated by Ramakrishna Vaka Issue has been resolved. Thanks.

--Ramakrishna

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Comments

Videocon Industries Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ramakrishna,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ramakrishna,

We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future.

Warm Regards,
Videocon D2H

seekdharani

from Chennai, Tamil Nadu

My Customer id :[protected]
For the past 4 days I am getting no signal error. I tried factory reset and switch off and on option nothing helps. I complained several times no one has come up to attend the issue. The tickets are[protected], 39125981 and[protected]. Without even contacting me they have closed the call. How irresponsible customer care. One of you customer care person told me that they will charge me 150 rs. I don't understand why they will charge "No signal" is not my mistake or my device. There are many ways to impose this "no signal" error from your end using many software to earn illegal money. I am really regret to have Videocon D2H service.

Regards,
Dharani