[Resolved]  Videocon — Videocon DTH

Address:	400709
Website:	www.videocond2h.com/wsc/index.aspx

Complaint No.185769
Transaction No / Order No.: D2H[protected]
Payment id: [protected]
cust id :[protected]

Very poor customer support, we called on [protected] they always ask us to hold the line to transfer call to Team leader then disconnect the call, it happen so many times on 5Nov2016. I had call from [protected] and [protected]. Today i have spent 40 to 50 rupees on calling because of your pathetic service and yet issue not resolved. I order DTH online with help of your executive. DTH has to be install on 5Nov2016 but yet not install.In your mail you only mention order no. and payment id and your executive always ask for customer id which was not given to me then i made complaint and at the evening i got customer id but still DTH has not been install.

If customer id is mandatory for support then you have to mention it in your mail which we received after order place.

You are not installing DTH on time and customer support staff is very poor.