Videocon — Videocon mobile service centre laxmi services gurgaon

Address:

Gurgaon, Haryana, 122011

My complaint no.[protected].

IMEI no. [protected]

Job sheet no. VASCHR3J[protected]

Dear Sir,

I am writing to you with a lot of dismay.

I purchased a Videocon Z 50 Nova (white colour ) on 20 Jan from flipkart.

Mar 2015: The screen broke. Since it was not covered in warranty, I paid RS 1500 at luxmi service centre in Gurgaon to get it repaired.

After several calls and visits at the service centre, I got the phone back in the month of April.

Within 24 hours of receiving the phone back, the screen became dead and blank, I went back to the service centre and requested them to repair it. They said that I will have to pay another INR 1500.

I spoke to Amit at the callcentre and he convinced the service centre to not charge me for this repair since the screen became dead and blank without any external damage.

The service centre deposited my phone and gave me a new handset (black in colour) after several follow-ups in the month of June 15.

Again within 24 hours, the touch stopped working and I went back to the luxmi services and returned the phone (black clour handset) and told them to repair and return my old handset and I do not want any different handset.

Since June 2015, both handsets are deposited, I have been following up and calling almost everyday to get the handset back.

They are not returning my white handset and are giving me a different black handset without battery and back cover. They are asking me to pay for the battery and back cover INR 750.

In the meanwhile, when I called the callcentre, I was given Manoj's (Service Manager's ) phone number.

Request you to contact the service centre and return my phone back to me.

My phone has been in service centre for more than 4-5 months now.

Invoice copy attached.

Regards,
Aditi
[protected]