[Resolved] Videocon — Videocon service center fraud (charged without replacing the part)
P
Pinaki Ghosh
from Rampur, Himachal Pradesh
Address:
Sikar, Rajasthan, 332311
On 30/04/2017 I lodged a complaint about my refrigerator. A technician came on the same dayand inspected the product then told me that the defrost timer need to be changed. Then he told that he didn't had the part with him therefore he will replace it on some another day. After a week on 08/05/2017 another technician came to replace the timer. At that time I was not at home. He told my wife to bring the bill of the product. When she went inside to bring the bill and came back with it the technician told that he replaced the timer, and charged Rs 1050 for it, and immediately went away without giving a bill for the work and the old part to m wife. When I came home at night and checked, i found that the timer has not been changed. It is the old one. The technician did a fraud with my wife. He charged without replacing the part. I need my money to be refunded or the work done and replacing the timer.
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Jun 10, 2017
Complaint marked as Resolved
Videocon Industries customer support has been notified about the posted complaint.
May 09, 2017
chaitanya raut's response My videocon id[protected]
Verified Support
May 10, 2017
Videocon Industries Customer Care's response Dear Pinaki Ghosh,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
We request you to provide us with a Screenshot of the Bank Statement that indicates payment ID against transaction. This will help us to look into the matter further.
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O please return my money in my account
Transaction detail :
Payment status completed successfully
Dc Transaction No. [protected]
We request you to provide us with a Screenshot of the Bank Statement that indicates payment ID against transaction. This will help us to look into the matter further.
Warm Regards,
Videocon d2h Team