Videocon — Waiting for AC installation for more than 15 days

Address:	560073
Website:	vgservice.co.in

I brought an Air conditioner and since then I am calling the customer care for the installation. The first time I raised a request was on 26th March (Ticket no. BAN[protected]). I waited for 4 to 5 days and then received a message saying the call was cancelled due to repeated house lock. I was shocked to see this message as there is one or the other person at home always. I called up the customer care to enquire about this and another surprise unfolded when they said the ticket was not at all assigned. I wonder who tried to reach out and saw a locked house!!! I again registered another ticket on 3rd of April and the executive said, I will receive a message with the ticket number. I waited till the next day and called the customer care again when they said no compaint/ticket was raised the day before. This time I was irritated to the core and blasted the executive saying I had brought the item online and if there was any damage in the item, I had to return it back within 15 days, otherwise the vendor will not accept. She again registered another ticket and this time I was smart enough to ask for the ticket no. (BAN[protected]) without waiting for a message. I also asked for contact numbers whom I can directly call to get the AC installation done. She gave me the managers number who take care of assigning engineers- Mahesh and Bhaskar. I waited for a day and the next day I got call from Mahesh informing that an executive will be sent on the same day. It was tuesday and I waited for the whole day. No one turned up. I called him on wednesday and he said definitely someone would come today. Again samething happened. Today is thursday (7Apr) and I have been calling Mahesh and Bhaskar and both of them dont bother to pick the phone. I do not know what to do. I'm scared my AC will be fixed after this summer. Please do not buy anything from videocon. Their customer service is worst!!! Such a sick customer service!!!