Vijay Sales — betrayal sale service of dealer

Address:

New Delhi, Delhi

Dear Sir/Ma'm This is for your kind consideration that I've purchased three Hitachi A/Cs from Vijay Sales outlet at Janakpuri in New Delhi on 11/05/2015 vide invoice no.-303-DJK05-15DNFWP456, 449. At the time of purchase I was told that with the purchase of Hitachi A/Cs I'd get Hitachi recommended Ryoku voltage stabilizer for each A/C for Rs.400/- per unit.When I paid for the A/Cs and asked outlet officials to make bill for the stabilizer along with the A/C, I was told that I had to collect the stabilizer from the outlet itself on 12/05/2015 while the A/Cs would be delivered to the customer address and bill for stabilizers would only be generated at the time of delivery. When I approached the outlet on 12/05/2015 I was told to collect the stabilizers in the next two-three days. Then again when I visited the outlet on 15/05/2015 I was told that the stabilizers were not available and would be available by 17/05/2015. On 17th of May I asked the outlet official over the phone about the availability of the stabilizers and I was confirmed to collect the stabilizers. When I was just to reach the dealer shop I received a call from the dealer shop that the stabilizers were not available. After getting harassed with such an unprofessional attitude of the dealer I reached the outlet and asked the officials to not to make such false commitments with the customers as it was quite unprofessional and unethical at their end and requested them a lot to provide the committed stabilizers as I'd suffered a lot without having any fault on my part. Then only I was given one stabilizer and told to confirm for the rest two after two days. Today, when I called at the outlet to confirm the availability of the stabilizers I was told that the scheme was given by the company and now we are not receiving stabilizers from the company (Hitachi), then it is not possible to provide the rest two stabilizers. Your good self is requested to take necessary action in this regard as I've suffered a lot without having any fault on my part. Regards Ashish Rathi Mobile No.-[protected]