[Resolved]  Vijay Sales — Defective LED Provided by Vijay Sales

Address:

Gurgaon, Haryana

This is with reference to my purchase of SAMSUNG SMART LED UA40F5500 from Vijay Sales, Gurgaon. I booked this TV on 12-Jan-14, got it delivered on 13-Jan and by 15th or 16th of January Samsung engineer visited to install it and on 18th Jan DTH was installed, so effectively from 18th January I started using this TV. On 16th Feb I noticed that TV display was not functioning and even on turning On and Off the TV, the display was not coming. So, on 17th Feb (morning) I made complaint to Samsung and Your engineer visited my place on 17th Feb (evening) and he discovered that there is fault in panel screen and it need to be replaced. I want to inform you that it’s just a month I had purchased this TV and it’s approximately few Hours for which this TV has worked and there is a problem in it. It is a sheer manufacturing defect on your end and we are not going to compromise on the money which we have invested and the Brand name which we have gone for. It’s totally disappointing as the product which we have got is of low quality and we want our total money back which we have invested in it. We are not going to get it repaired by fixing some new spare parts in it. Either we have received a defective product from Vijay Sales or from Samsung. We are stuck in between Vijay Sales is saying talk to Samsung as we are just a dealer. If this matter is not going to resolve soon I am going to escalate this matter to higher authorities.