Vijay Sales — False promises & cheating

Address:	Gurgaon, Haryana, 122002
Website:	vijaysales.com

I bought samsung fully automatic washing machine from vijay sales, sector 29, gurgaon. They promised a 'washing kit' inside the machine but nothing was there when we opened it. Moreover, when we contacted customer care no, they said samsung will provide it. When we contacted samsung people, they told that its responsibility of vijay sales. When we again tried to contact vijay sales, the contact no. Only rings up, nobody picks it up. When two calls from vijay sales executives approached us for ensuring the machine delivery, we told them about our issue but nothing happened thereafter. Moreover, i wrote mails and reminders to vijay sales but so far no response from their side. It seems that vijay sales is least bothered about customer satisfaction and expert in making false promises. Its not matter of a washing kit only but issue of befooling customers by making false promises, which vijay sales is not able to fulfil. Though i had been a regular customer of vijay sales and purchased several products like, one plasma tv, two smart phones, one tablet, one fridge and swveral other small and big items from this outlet of vijay sales just because of the brand name but i faced some or other problem every time. Now, it has reached to its height of irresponsibility. So, i'll not recommend anyone to purchase anything from there and i myself have also taken decision not to purchase anything from there in future. Its simply poor & customer-unfriendly company.