[Resolved]  Vijay Sales, Hadapsar, Pune — Worst Delivery Experience for refrigerator

Address:

Pune, Maharashtra

Hi, I had extremely bad experience with Vijay Sales, Hadapsar. Booked refrigerator on 29March14 for gifting it on my wife’s birthday (30 Mar). They delivered me demo piece on 30th which had many scratches from inside. I returned it immediately without accepting that delivery and called their customer executive. She told me that they will deliver another brand new piece on next day. For receiving delivery on Monday I took off from office. Kept whole day waiting and following up with their executive. She also kept me assuring the delivery by EOD, but delivery boy didn’t turn up and they were simply lying with me. Next day also I called them early morning and executive told me that they will deliver it for sure today noon. I again took off from office and waited till noon, but again same story. I kept on following up whole day and they kept on lying and taking excuses. After waiting till 21:00 hrs, I lost my patience and decided to visit Vijay Sales outlet. I went there and scolded their manager and humiliated as much as possible. Finally after lot of drama in the office and humiliation, they delivered refrigerator at 22:15 Hrs dated 01April14 (3 days post booking). I came back home verified the refrigerator (again it was without sealed packaging) and found that its keys and safety broucher were missing. I called them again and they assured to provide keys and broucher once it is available with them. I took that delivery as item was better than earlier. They asked to visit their office and collect keys. I visited their office on 03April14 for keys. Now once again these stupid people told me that, the key they were thinking of giving me of same other model is sold out during the day time and key is not available. I patiently left their office as don’t wanted to create same drama in office losing temper because of such shameless people. I kept on following up next day over phone, but no use. On 05April14, I got a call from Vijay Sales to visit office and collect key. I visited their office for the 4th time and finally got a key and safety broucher of some other refrigerator model which also works for Whirlpool Icemagic(as told by their executive). So my rating based on first and last experience with Vijay Sales is 1/5 (Extremely Dis-satisfactory, Poor, Unprofessional). 4 visits to office, waste of petrol, waste of time and 7 days just to finish single refrigerator delivery. Missed precious occasion like wife’s birthday & gudipadwa, because of their extremely poor service. I request all to choose your vendor wisely, better go with small vendors instead of big vendors in the city who doesn’t respect and value their customers. I will never refer and rather dissuade my friends, relatives from buying any item from Vijay Sales. Thanks! Chandrashekhar Dhande