Vijay Sales — LG fridge not delivered yet despite the long follow up

Address:

vijay sales sector -29, Gurgaon branch, Haryana,

I have purchased a LG refrigerator from vijay sales sector -29, Gurgaon branch on 2nd April 2021. This is to inform you that said product hasn’t been delivered yet. Please arrange to deliver the same on priority basis.

I have two concerns here:

1. How can your system show the product as delivered when it’s not delivered yet ( came to know by calling your customer care).

2. I would like to complaint against salesperson Yogesh from sector 29, gurgaon branch. My whole purchase experience dealing with him was so pathetic that now I am thinking of choosing any other option for purchasing such items. He is least bothered about after-sales service. I wanted to contact him and I called up branch couple of times and he never came on phone. I, even, tried to contact him through other sales person and he told him that he will call me back in two minutes and it’s been 5 days and I am still waiting for his call. He has done the same earlier twice. This is the third time.

Below is the list of items I have purchased from vijay sales in last 3 months:
Hob
Chymney
Oven
Microwave
3 AC
4 Geyser
1 Side by Side refrigerator
Despite giving so much importance to Vijay Sales over your competitor, I am getting this kind of treatment which is completely not acceptable.

Hope I will get my solution now soon.

Regards,
Siddharth Sethi
Registered number - [protected]