[Resolved]  Vijay Sales — OLD TV SOLD AS NEW

Address:

Mumbai City, Maharashtra

On 20th may I booked SAMSUNG 75H6400 by paying full amount to Vijay sales Bandra to Mr Ankit. It was confirmed several times that he will deliver us a brand new pack piece. He assured me to trust him and Vijay sales. Hence I made full payment by card immediately. However the very next day I received the TV and my fear came true. The TV was a used TV it had layer of dust at the back side and the packing itself was torn even the accessories and remotes had scratches. The TV was rapped in CLEAN WRAP. On reporting this to Ankit he initially refused to accept that its a used tv but later agreed that this was not a packed piece. He however refused to replace it by a new TV, and gave me an option to exchange it with another TV in his showroom which was again a demo piece. I feel completely cheated and fooled, before finalizing the deal I had clearly told him I want a NEW SEALED PACK TV which he confirmed several times and asked me not to worry about it. Vijay sales is a big name and people trust this name blindly and make full advance payment and later this trusted name cheats its customers. - When reported to SAMSUNG Customer care, they refused to help and asked to contact Dealer. Does Samsung have no responsibility for its dealers unfair practices? Regards, Arun Goenka