[Resolved]  Vijay Sales — PERSONAL# Regarding Warranty of ACs purchased from Vijay Sales.

Address:

Surendranagar, Gujarat

Dear Team, This is in reference to the 2 Air conditioners which I have purchased from Ahmedabad - Vijay Sales, C.G Road Branch. The tow ACs we have bought are: 1. O'General 2 ton costing 53000 INR Date of purchase 12/05/2014 2. Hitachi 1.5 ton costing 33800 INR Date of purchase 10/06/2014 The person who assisted us was Mr. Jaydeep (Ph. No: [protected]). We did the initial inquiry of the ACs and have mentioned him that the ACs were to be transported to Surendranagar, Gujarat which is where we needed it. He agreed to it and the machines were delivered. We have mentioned him explicitly that we don't want any installation as we will do it by ourself. He agreed to it without providing us any details on the company policy. While getting the Bill of this ACs, he mentioned that please use this bill for warranty purpose which is of 5 years for the machine. He did not took any signature in written for the same too regarding the installation and warranty. We agreed on it and now after 15 days, we got a call for the installation. We mentioned to the lady operator that we have already communicated with Mr. Jaydeep that we have done it by ourself. Now, the lady is mentioning that you would not be getting the warranty of it as you have not done the installation from company. This is from where the problem started. I reported instantly to Vijay Sales branch. They accepted that the mistake has happen and they are sorry for it as I was a valuable customer who have earlier purchased things from there too. Today, on call they are mentioning that if you need warranty then you need to dismantle both the ACs and then again install it. They asked us to pay extra for the same too. Please note that we are cheated from Mr. Jaydeep. Now they are asking for the installation amount. The reason why I use to buy from Vijay Sales is because of your services and not for the fraud which happened with me. I request you to please ask Vijay Sales, C.G Road branch to give me the assurity for warranty for both the ACs. The cost of both the ACs come is 86800 INR which is a very big amount for anybody. Please do whatever you want and give me the warranty for ACs and the mistake is from Mr. Jaydeep which is representing Vijay Sales. This was not accepted from Vijay Sales and am really unhappy. I want warranty for both the ACs and if not done will file a complain in Grahak Suraksha for the same because I know that I am right. This is total cheating which has been done with me. Please reply as soon as you can. Regards Siddharth n Mehta. (M) [protected]